Returns & Exchanges Policy.
- We will gladly accept any unused, unpacked merchandise with original tags within 07 Days of purchase for a refund or an exchange.
- In case you have doubt about product, or damaged product shoot a video before opening the parcel in order to claim your return.
- Once order is confirmed customer hold no right to cancel it before shipment. In doing so customer is bid to pay the delivery charges upfront.
- Please return goods with a copy of the invoice and mention the reason for returning the items.
- Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
- Delivery Charges will not be refunded.
- Refund requests will be processed within 3 working days after receiving the return products.
- All returns should be sent to Kerafill Pakistan, M39, Lahore Trade Center, Railway Road, Lahore – Pakistan.
- For further queries about exchanges and returns, please contact us at firstname.lastname@example.org
Follow these simple steps to return or exchange your item(s):
- Complete Return Form
if you wish to return or exchange any product of your order, please ask for a return form our agent and include it with your return shipment.
- Repack Merchandise
Please make sure that the item(s) you wish to return, along with the Return Form are included with your return shipment.
- Ship to
Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to the following address:
Consumer Returns Department
M39, Lahore Trade Center, Railway Road – Lahore- Pakistan
Telephone Support :+92 3074241425 ( 10:00 AM to 5:00 PM Monday – Saturday )