Refund Policy

REFUND POLICY

Returns & Exchanges Policy.

  • We will gladly accept any unused, unpacked merchandise with original tags within 07 Days of purchase for a refund or an exchange.
  • In case you have doubt about product, or damaged product shoot a video before opening the parcel in order to claim your return.
  • Once order is confirmed customer hold no right to cancel it before shipment. In doing so customer is bid to pay the delivery charges upfront.
  • Please return goods with a copy of the invoice and mention the reason for returning the items.
  • Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
  • Delivery Charges will not be refunded.
  • Refund requests will be processed within 3 working days after receiving the return products.
  • All returns should be sent to Kerafill Pakistan, M39, Lahore Trade Center, Railway Road, Lahore – Pakistan.
  • For further queries about exchanges and returns, please contact us at info@kerafill.com

Follow these simple steps to return or exchange your item(s):

  1. Complete Return Form

if you wish to return or exchange any product of your order, please ask for a return form our agent and include it with your return shipment.

  1. Repack Merchandise

Please make sure that the item(s) you wish to return, along with the Return Form are included with your return shipment.

  1. Ship to

Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to the following address:

 

Consumer Returns Department

Kerafill Pakistan

M39, Lahore Trade Center, Railway Road – Lahore- Pakistan

Telephone Support :+92 3074241425 ( 10:00 AM to 5:00 PM  Monday – Saturday )

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